24/7/365 Help Desk Launches March 18th

Beginning on March 18, Technology Services will be providing 24/7/365 support through a trial partnership with BlackBeltHelp.

From March 18 until April 28, we ask you to use and evaluate the BlackBeltHelp service and at the conclusion of the trial period we will request your feedback.

What will happen?
Technology Services has partnered with BlackBeltHelp, a leading higher education-focused Help Desk solution, to help answer phone calls during the day, after-hours, weekends, and even during holidays. BlackBeltHelp has been trained on the support areas that Technology Services offers, some common topics being:

  • Resetting NetID Password.
  • Downloading software, such as G-Data virus protection.
  • Blackboard usage (MyMeredith).
  • Microsoft Office suite assistance, and much more!

What is the goal?

The reason behind the change is to improve overall technology support to the Meredith community.  As with many other higher education institutions, our current Help Desk is unable to offer the desired hours of support for students, faculty and staff.  To remedy this service need, we have partnered with BlackBeltHelp to provide first contact (Level 1) Help Desk support.   Additionally, this partnership will allow our current Help Desk personnel to focus their time on the more complicated support needs of our community.

What changes for me?

You will still call the Help Desk line at (919) 760-2323, but the first person you speak to will be from BlackBeltHelp. Those higher ed focused technicians will troubleshoot your problem or answer your questions anytime of the day or night. If the question or problem requires a follow-up or further troubleshooting, a Meredith Technology Services member will receive notice that further support is needed.

If you have any questions comment below.

 

 

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